Return Policy

Last Updated: December 28, 2025

At Sweetface Scans Inc., we strive to provide exceptional service and quality products. Please review our policy below regarding refunds, exchanges, and cancellations.

1. In-Studio Purchases

General Policy: All in-studio sales are FINAL. We do not offer refunds or exchanges on services rendered or most physical products once they leave our studio.

Non-Refundable & Non-Exchangeable Items:

  • Ultrasound Images/Photos (printed or digital packages)

  • Image Enhancements (Hyper-realistic & Hyper real image edits)

  • Flash Drives

  • Heartbeat Bears and Sound Modules

  • Gender DNA Testing Kits & Services

  • Mobile App Sharing/Digital Delivery

  • Slime Products

  • eGift Cards

Exceptions (Limited Return Window):

The following specific items may be returned or exchanged within 7 days of purchase, provided they meet the condition requirements:

  • Clothing: Must be unworn, unwashed, and in original condition. (Refundable or Exchangeable)

  • Fetal Dopplers: Exchange only (no refunds).

  • Acrylic Video Frames: Exchange only (no refunds).

2. Online Purchases

If you purchase products through our online boutique, the following rules apply:

Non-Refundable Items:

  • Cake Toppers

  • V-Steam Kits

  • Slime Products

  • Custom Orders (Any personalized item)

  • eGift Cards

Refundable Items:

  • Clothing: Online clothing purchases may be refunded or exchanged within 7 days of delivery. Items must be unworn, unwashed, and in their original packaging.

3. Refund Processing & Fees

  • Processing Fees: Please note that for all approved refunds (both in-studio and online), the original payment processing fees are non-refundable.

  • Calculation: Your refund amount will be the total price paid minus the processing fees incurred during the transaction.

4. Contact Us

If you have questions about your specific purchase or need to initiate a return for an eligible item, please contact us immediately.

  • Sweetface Scans Inc.

  • Email: admin@sweetfacescans.com

  • Address: 44 Darbys Crossing Dr, Ste 112, Hiram, GA 30141